Question 1

How to install WordPress on your site?

Accepted Answer

Installing WordPress on your website may seem complex, especially if this is your first experience with this type of platform. Fortunately, our hosting plans include WordPress Toolkit which greatly simplifies this process. This auto-installation tool allows you to quickly launch your WordPress site in just a few steps.

Log in to your cPanel
On the left, click on "WordPress Management"
Then click the "Install WordPress" button:
Leave the installation path empty, or enter "wordpress" if you wish to install WordPress in a subfolder called "wordpress" for example
Confirm the installation options
Make sure to note the generated password or change it.
Click the "Install" button at the bottom of the page
Once your WordPress site is installed, you can start building your website, for example by following the video tutorial by Enzo (Easy Wordpress).

Go further

We provide resources to help you learn how to use WordPress.

We include AccelerateWP as standard, which allows you to speed up your website for free, with Premium and CDN options for the most demanding websites.

We offer [WordPress

Question 2

Which SMTP server to use for my site?

Accepted Answer

Click here if you are looking for SMTP settings for your email client

If you need to send emails from your website, you can use localhost or 127.0.0.1 on port 25 to send your emails, without authentication.

If you are using PHP, you can also use the mail() function directly.

In both cases, make sure the sender matches your domain name and actually exists (e.g.: contact@mapetitentreprise.re and not noreply@mapetitentreprise.re). An invalid sender or one not hosted on your server (e.g.: mapetiteentreprisee@gmail.com) may be blocked by our antispam or the recipient's antispam.

Go further:

Question 3

How to restore a backup?

Accepted Answer

Make your own backups

The backups we perform do not replace your own backup policy. You can download a backup at any time by going to cPanel, under "Files" then "Backup". We back up your space automatically and you have the option to restore or download the backups created using JetBackup.

Warning!

Restoring may erase data created after the backup date, so we recommend downloading your backups to your computer if you are unsure, rather than restoring backups which would overwrite your data. You can also check the "Merge backup data with live account data" box to avoid this.

Our technical support team is available to manually restore on your behalf if you prefer, for a flat fee of 79 EUR excl. tax (free with CYBER+ or VIP plans). Below you will find instructions for accessing the backups we create, based on the most common needs. You will find more details on advanced features in the complete JetBackup documentation (for example, restoring other types of data).

Folders and files

Log in to your cPanel
In the "Files" section, choose "JetBackup 5"
Click on "Home Directory"
Click on the date of the backup you are interested in:

Question 4

How to reduce the usage of my disk space?

Accepted Answer

How to find large files on my server?

Log in to your cPanel
In the "Files" section, choose "Disk Usage"
Wait a moment until "Loading" disappears — the duration depends on the number of files on your server
Scroll down to "Sort directories by" and click on "Disk Usage"
You will then see your directories, sorted by size, and you can click the chevron on the left for details about subdirectories (the "mail" directory contains your emails):
By clicking on a directory name, it opens in the File Manager which allows you to delete files and folders by clicking "Delete".
Remember to check "Skip Trash and permanently delete the files" otherwise the files will be in your trash and will still consume space:

We recommend hosting videos on third-party services such as YouTube or Vimeo, for example.

If you accidentally delete a file, you can restore it using our backups.

How to clean up my WordPress database?

WordPress stores various content in its database that may not be useful to you, such as different versions of your posts. You can use [AccelerateWP](https://support.hodi.host/en/article/how-to-speed-up-your-wordpress-site-with-acceleratewp-

Question 5

How to access cPanel?

Accepted Answer

There are several ways to access cPanel, depending on your situation.

If you are not sure which case applies to you, the first access method is the most common: "Shared hosting and managed web hosting > Via your client area". This is the one you can use by default.

A specific access method is also available for participants in 24h by WebCup (see the last section of this page).

Shared hosting and managed web hosting

This is the general case for most clients. You have two options to access cPanel:

Via your client area (simplest method):

Log in to your client area

In the "My Account" menu, choose "My Services"
Click on "Web Hosting" in the row corresponding to the cPanel you wish to access
On the left, under "Actions", click on "Log in to cPanel":
If cPanel does not open, check that your browser is not blocking popup windows.
Via direct access (advanced method):

Add /cpanel to the end of your website's domain name, for example http://mysmallbusiness.re/cpanel

Enter the credentials contained in your welcome email (these are not your client area login/password)
If you have lost your cPanel username or password, [click here to find out how to retrieve your username

Question 6

How to change your plan?

Accepted Answer

If you wish to change the billing cycle (monthly to annual or vice versa), simply make the request to our sales department. The next invoice issued will then correspond to the new billing cycle chosen. If you wish to change your plan, whether upgrading or downgrading, you can do so directly from your client area

Log in to your client area
In the "My Account" menu, choose "My Services"
Click on "Web Hosting" in the row corresponding to the cPanel you wish to access
On the left, under "Actions", click on "Change hosting plan":
Choose the plan that suits you then click on "Choose this plan" and confirm the order.

The plan change will take effect when your invoice is paid, so if your request is urgent and you normally pay by direct debit or bank transfer, we recommend paying your invoice by credit card.

How is the total amount calculated?

| Previous service | | --- | | Price per day * Number of days until the next due date = Credited amount | | The price per day in the calculation above is the recurring amount of the service divided by the number of days in the billing cycle. | | New service | | Price per day * Number of days until the next due date = Debited amount | | The price per day in the calculation above is the cost of the new service divided by the number

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