How do I give a user access to my account and manage their permissions?

At Hodi, we've made the choice to protect your account and your data. For this reason, our teams can only respond to people who are officially registered as users on your client area.

In practical terms, if a developer, a service provider, or a colleague needs to contact us or access your services, they must first be added as a user on your account.

Good news: this is very simple to do, in just a few clicks, and without ever sharing your password - each person has their own access, with permissions that you define yourself.

This system lets you:

• keep full control over your account,
• know who has access to what,
• be able to remove access at any time, for example if you change service providers,
• restrict access to certain services or domains only, if needed.

You can also use this system to give specific access to your accounting department, so they can view and retrieve invoices independently.

How do I do this?

• Log in to your Client Area
• In the "My account" menu, choose "User management"
• Click "Invite a user"
• Enter the email address of the person to invite
• Click "Choose Permissions" and select the options you want (see the examples below)
• Click "Send your invitation"
• The invited person will receive an email to access your services

Which permissions should I grant? A few examples

The labels below are the ones shown in the "Choose Permissions" list. When in doubt, grant the minimum: you can always add more later.

Accountant or accounting department

• View & Pay Invoices

That's all. They can view, download and pay invoices without seeing your services or credentials. If your accountant doesn't need to log in, you can also send invoices to them automatically.

Developer, web agency or freelancer

• View Products & Services
• Perform Single Sign-On
• View Domains
• Manage Domain Settings
• View & Open Support Tickets

They can open cPanel in one click without ever knowing the password, manage the DNS records of your domains and open a ticket on your behalf. They see no invoices, no orders and no profile. If you have several sites, add a domain restriction (see below) so they only see the ones they work on.

DNS provider, SEO or email marketing agency

• View Domains
• Manage Domain Settings
• View & Open Support Tickets

They can change nameservers and DNS records (SPF, DKIM, domain verification) without any access to your hosting.

Administrative assistant or office manager

• View & Pay Invoices
• View & Accept Quotes
• View Emails
• View & Manage Contacts

They handle billing, approve quotes and can find the emails Hodi sent, without touching technical services.

Business partner or co-director

• All Permissions

Reserve this for people who can commit the company: "Place New Orders/Upgrades/Cancellations" allows buying and cancelling, and "Modify Master Account Profile" allows changing the account's email address.

Keep in mind

• "View Products & Services" is required for "Perform Single Sign-On" to be of any use.
• "View & Open Support Tickets" is the permission that lets the person talk to our team.
• Only the account owner can invite users and change their permissions.

Restricting access to specific services and domains

By default, an invited user can see all the services and domains on your account (within the limits of their permissions). If you'd like them to only see certain services or domains, you can enable a domain-based restriction.

To do this:

• Go to the "User management" page
• Next to the user in question, click the globe icon
• Choose "Selection" and check only the domains the user should have access to
• Click "Save"

The restricted user will now only see the services and domains you've authorized. A "Restricted" badge will appear next to their name to remind you that a restriction is active.

To go back to full access, reopen the window and choose "All services and domains".

Security and traceability

All access is logged by Hodi for security reasons. If needed, we're able to identify who logged in and when.

If you change developer or service provider, you can revoke existing access in just a few clicks and create new access, with no impact on your main account.

Updated on: 08/10/2026