Billing & Subscriptions
How do I change my package?
If you want to change the billing frequency (monthly to annual or vice versa), simply submit a request to our sales department. The next invoice issued will then reflect the newly chosen frequency. If you want to change your package, upgrading or downgrading, you can do so directly from your client area Log in to your client area In the "My account" menu, choose "My services" Click "**WPopularHow Do I Cancel My Package?
At Hodi, we understand that your projects can change, so our packages come with no commitment :) If you'd like to cancel your package, you can do so directly from your Client Area: Log in to your Client Area In the "My account" menu, choose "My services" Click "Web Hosting" on the line corresponding to the cPanel you want to access On the left, under "Actions", click "Request Cancellation": ![](https://hodi.host/images/kb/51_Some readersHow do I automatically send my invoices to my accounting department?
If you'd like your accounting department to automatically receive our invoices, it's very easy to set up: Log in to your Client Area In the menu with your name in the top right, choose "Contact management" Fill in the form and check the following box: Click on "Save Changes" Tip: you can use the same method to have other people receive other types of emails by checking thSome readersHow do I recover my missing invoices?
Your invoices are automatically sent by email to the address you provided when you registered. That said, if you're missing some invoices or have lost them, you can find them again very easily: Log in to your Client Area In the "My account" menu, choose "My invoices" In the list, click on the invoice you want to retrieve Once the invoice details are displayed, you can click "Download" in the "Action" section on the right If you can't access your clieSome readersCan I pay several invoices at once?
If you have several unpaid invoices on your account, you don't have to pay them one by one: Hodi lets you pay them in a single operation. The selected invoices are then combined into a single payment, which simplifies your accounting and reduces the bank fees associated with multiple payments. Paying several invoices at once Log in to your client area. In the My account > My invoices menu, click Pay Now (or go directly to the [group paymentFew readersHow do automatic invoices and payment work?
At Hodi, billing for your services is automated so you can pay your renewals with complete peace of mind, without any service interruption. Here's how it works. Automatic invoice generation A renewal invoice is created and sent automatically by email before your service's due date, to give you time to pay it: Annual services: the invoice is generated 60 days before the due date. Monthly services: the invoice is generated 15 days before the due date. You receive theFew readers
Account & Access
How do I give a user access to my account and manage their permissions?
At Hodi, we've made the choice to protect your account and your data. For this reason, our teams can only respond to people who are officially registered as users on your client area. In practical terms, if a developer, a service provider, or a colleague needs to contact us or access your services, they must first be added as a user on your account. Good news: this is very simple to do, in just a few clicks, and without ever sharing your password - **each person has their own accesPopularHow do I recover access to my account if I've lost my password?
Is your email address up to date? If you've lost your password, and your email address is up to date in your client account, and you have access to your mailbox, the simplest option is to click this link. Once you've entered your email address, you'll receive an email to choose a new password. Is your email address not up to date? If the email address on your client account is no longer up to date, or you no longer have access to that mailbox,PopularHow do I add my WhatsApp number to my account?
For security reasons, you need to link your WhatsApp number to your Hodi account so that we can identify you when you contact us. From your profile Log in to your Client Area Click My profile in the menu at the top of the page In the Change WhatsApp number section, enter your number Click Save Changes When creating your account The WhatsApp field is available directly in the registration form. Fill it in when you create your account. Why add my WhatsApp nuSome readersHow do I edit my personal information?
To edit your personal information, go to My account > My details. You can edit the following items: Personal Information First Name Last Name Email Address Phone Number Language Billing Address Company Name VAT Number Address 1 and 2 Zip Code City Country / Territory Default Billing Contact Once you have made your changes, click Save Changes to save them.Some readers