• How do I increase my VPS resources (vCPU, RAM, storage)?

  In short Upgrading your VPS resources, whether the number of vCPUs (virtual processor cores), the amount of RAM (memory) or the storage volume, is done on request through our support team. There is no self-service upgrade button. It is also a useful conversation: rather than oversizing as a precaution, we look together at what your business actually needs. How to request it Open a ticket with our technical support, sFew readers

• How do I get access to the Managed Firewall?

  You subscribed to the Managed Firewall option when you purchased your VPS, but you can't find any direct access to configure it yourself? That's normal, and it's actually the whole point of this option. Here's why, and more importantly, how to get its configuration changed when you need to. Why you don't have direct access The whole principle of a managed firewall is that its management is handled entirely by our technical team, not by you. Unlike a standard firewall that you'd confiFew readers

• How do I get my own PTR record?

  Setting up an application server to send emails, and someone mentions a "PTR" record you need to configure? Nothing complicated. Here's what it is, what it's actually used for, and how to get one for your server. What exactly is a PTR record? A PTR record (for "Pointer Record") does the opposite of a standard DNS record. Where an A record links a domain name to an IP address (for example mapetiteentreprise.re points to 185.161.10.160), a PTR record works the other way round. It lets youFew readers

• EDR and SOC: what do these advanced cybersecurity options add to my VPS?

  Starting point: security already included Your VPS already comes with a baseline of protection: a firewall, restricted administration ports, infrastructure monitoring. For many use cases, this baseline is enough. But if your server hosts sensitive data, a critical application, or a highly exposed activity, you can strengthen it with our advanced cybersecurity option: MDR. One clarification up front, in the interest of honesty: no solution makes a server impenetrable. MDR does not "guarFew readers

• Managed or unmanaged server: what's the difference and which one should you choose?

  ||| Are you unsure whether to choose a managed or unmanaged server? The main difference comes down to a simple question: who handles the server's technical administration? What is an unmanaged server? An unmanaged server gives you access to the infrastructure, but you are responsible for its technical management. This means you must manage, yourself or with your IT team: server installation and configuration system updates security monitoring backups incident response ThFew readers

• My dedicated server is compromised, what should I do?

  Unusual behavior, an alert from your antivirus, an email from a recipient's mail provider reporting spam sent from your IP, or simply a doubt. If you think your dedicated server has been compromised, every minute counts. Here is what to do: 1. Don't panic, but act fast A compromised server can be used as a relay to attack other systems, send mass spam, or expose your customers' data. The sooner the situation is brought under control, the more the damage (technical, but also legal and reputaFew readers

• I can't connect to my dedicated server via SSH or RDP. What should I do?

  The most likely cause: a firewall block On a dedicated server, administrative access - SSH for Linux, RDP (Remote Desktop) for Windows - is a sensitive entry point. This is why we recommend restricting administration ports to trusted IP addresses only, rather than leaving them open to the whole internet. This is a security best practice: it greatly reduces exposure to intrusion attempts. The trade-off — and by far the most common cause of a failed connection — is that if your *Few readers

• How do I restore a backup of my dedicated server?

  A mishandled change, an update gone wrong, or simply the need to recover a file deleted by mistake. Good news: your dedicated server is backed up automatically. But you still need to know how restoration works, since it depends directly on the backup option you've subscribed to. First, what type of backup do you have? As with all our hosting services, your dedicated server benefits from a DRP/BCP-type backup, performed every night with a seven-day retention period. However, this backup isFew readers

• I need more than an 8 vCPU VPS: how do I get a custom configuration?

  Beyond our standard packages, we build it with you Our VPS cover the vast majority of needs, up to 8 vCPU. Beyond that — more cores, much more RAM, a large volume of storage, a dedicated server, a distributed architecture, or specific technical constraints — we move to a custom configuration, quoted on request. This is precisely where our role as an advisory host comes into its own: rather than selling you a box on a grid, we think through the best technical setup for your projectFew readers