How do I remove an email from the Spam folder?

To remove a message from spam, follow these steps:

1. Log in to your webmail.
2. Open the "Spam" folder.
3. Click the email in question.
4. In the top right, click the "Not Spam" button.

The message will then be removed from spam and moved back to your inbox.

What happens after clicking "Not Spam"?

By clicking "Not Spam", you tell the anti-spam filter that this message is legitimate.

The filter then learns that future emails from this address should not be treated as spam, which improves detection going forward.

Does this permanently stop messages from this address from going to spam?

This greatly reduces the risk, but it is not an absolute guarantee.

The filter analyzes several criteria (message content, sending server reputation, technical configuration, etc.). However, marking a message as Not Spam helps the system recognize future emails from this address as legitimate.

To optimize your anti-spam configuration, please refer to our FAQ: How do I configure the anti-spam filter?

Updated on: 17/07/2026