Question 1

How to easily install an application on your server?

Accepted Answer

Installing an application on your server may seem complex, especially if this is your first experience with hosting. Fortunately, our hosting plans include Softaculous which greatly simplifies this process. This auto-installation tool allows you to install an application without having to use FTP or MySQL. You can also test the available software before installing them by going directly to the Softaculous website.

Log in to your cPanel
In the "Software" section, click on "Softaculous App Installer"
Search for software in the left column, either via the search engine or via the proposed categories
Click the "Install Now" button on the description page
If needed, modify the location where you wish to install your application, confirm the installation options and click the "Install" button at the bottom of the page
If you need help with any of the software, we invite you to visit its publisher's website. Our support does not provide assistance with third-party software.

Going further

Included

Question 2

How to give a user access to your account and manage their permissions?

Accepted Answer

At Hodi, we choose to protect your account and your data. For this reason, our teams can only respond to people officially registered as users on your client area.

In practice, this means that if a developer, service provider, or team member needs to contact us or access your services, they must first be added as a user on your account.

Good news: this is done very simply, in a few clicks, and without ever having to share your password: each person has their own access, with permissions that you choose yourself.

This system allows you to:

maintain full control over your account,
know who has access to what,
be able to revoke access at any time, for example if you change service providers,
restrict access to specific services or domains only, if needed. You can also use this system to give specific access to your accounting department, so they can view and download invoices independently.

How to proceed?

Log in to your client area
In the "My Account" menu, choose "User Management"
Click on "Invite a User".
Enter the email address of the person to invite
Click on "Choose Permissions" and select the desired options. Please note: if you are sharing with your accountant, only the "View and pay invoices" permission is required.
Click on "Send Your Invitation"
The invited person will receive an email to access your services

Restricting access to specific

Question 3

How to access my site while waiting for the domain transfer?

Accepted Answer

When you have just subscribed to a web hosting plan with domain name transfer, it is normal that your domain name is not yet configured to point to your server, as it still points to your previous host. Additionally, our shared hosting plans use shared IP addresses among multiple users. This means that you cannot access your site by simply typing the server's IP address in your browser.

But don't worry! Here are two methods to access your site before your domain name is transferred:

Solution 1: Add a temporary preprod.hodi.cloud domain

We provide you with a temporary subdomain in the form yoursite.preprod.hodi.cloud that you can use to view and test your site immediately.

Log in to your cPanel.
In the "Domains" section, choose "Domains".
Click the "Create a New Domain" button.
Choose a name ending with preprod.hodi.cloud.
Check the "Share document root" box.
Confirm.

Warning: CMS platforms like WordPress or PrestaShop may store the site URL in their database. If you access your site via this temporary URL, some resources may not display correctly, or you may be automatically redirected to the original domain name. Refer to your CMS's official documentation to temporarily change the site URL, then switch back to your main domain name once DNS propagation is complete.

Solution 2: Edit your computer's hosts file

This method allows you to manual

Question 4

How to configure your FTP client to upload your site?

Accepted Answer

To upload your site from your computer to our servers, you will need to use an FTP client, such as FileZilla.

What username and password to use?

By default, your hosting has an FTP account whose username and password are the same as your cPanel credentials found in your welcome email. These are not the username and password for your client area. If you have lost your cPanel username or password, click here to learn how to recover them.

You can also create additional FTP accounts in the "FTP Accounts" section of your cPanel. Be careful to change the path in the "Directory" field so that it matches the folder for your website. Your main domain name is located in the public_html folder. If you are a participant in 24h by WebCup, you do not have this option and must use your cPanel username and password.

How to configure FileZilla?

In the "File" menu, click on "Site Manager…"
Click the "New Site" button
Enter the name of your website and press the Enter key on your keyboard:
In the right section, fill in your hosting information:
Host: your domain name
Encryption: Plain FTP (insecure) - *if you want to use a secure connectio

Question 5

How to install WordPress on your site?

Accepted Answer

Installing WordPress on your website may seem complex, especially if this is your first experience with this type of platform. Fortunately, our hosting plans include WordPress Toolkit which greatly simplifies this process. This auto-installation tool allows you to quickly launch your WordPress site in just a few steps.

Log in to your cPanel
On the left, click on "WordPress Management"
Then click the "Install WordPress" button:
Leave the installation path empty, or enter "wordpress" if you wish to install WordPress in a subfolder called "wordpress" for example
Confirm the installation options
Make sure to note the generated password or change it.
Click the "Install" button at the bottom of the page
Once your WordPress site is installed, you can start building your website, for example by following the video tutorial by Enzo (Easy Wordpress).

Go further

We provide resources to help you learn how to use WordPress.

We include AccelerateWP as standard, which allows you to speed up your website for free, with Premium and CDN options for the most demanding websites.

We offer [WordPress Serenit

Question 6

How to reduce the usage of my disk space?

Accepted Answer

How to find large files on my server?

Log in to your cPanel
In the "Files" section, choose "Disk Usage"
Wait a moment until "Loading" disappears — the duration depends on the number of files on your server
Scroll down to "Sort directories by" and click on "Disk Usage"
You will then see your directories, sorted by size, and you can click the chevron on the left for details about subdirectories (the "mail" directory contains your emails):
By clicking on a directory name, it opens in the File Manager which allows you to delete files and folders by clicking "Delete".
Remember to check "Skip Trash and permanently delete the files" otherwise the files will be in your trash and will still consume space: We recommend hosting videos on third-party services such as YouTube or Vimeo, for example.

If you accidentally delete a file, you can restore it using our backups.

How to clean up my WordPress database?

WordPress stores various content in its database that may not be useful to you, such as different versions of your posts. You can use AccelerateWP

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