My site shows an unexplained 403 "Forbidden" error

If you get a 403 error, the most common reason is that you did not upload your site to the correct location.

You must upload your site to the "public_html" directory and name your main file "index.html" or "index.php".

We invite you to check your FTP configuration, see the FAQ on FTP.

It could also be an issue with your ".htaccess" file containing incorrect instructions. To check this, rename the ".htaccess" file to ".htaccess.bak". If this resolves the issue, we invite you to check the contents of your ".htaccess" file.

Finally, it could be a permissions issue on your folders and/or files. Your folders and files must have 755 permissions. We invite you to refer to your FTP client's documentation to check the permissions.

Of course, if you can't find the cause, our technical support can help you.

Updated on: 17/07/2026